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Offline chrisell

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Triumph warranty work - just how long does this take?
« on: 21 June, 2008, 02:19:33 AM »
Four weeks ago my dealer diagnosed a clutch problem on my Tiger and agreed it was a warranty issue. He apparently started the warranty process. Three weeks ago I left the bike with them because I was going to be out of the country. I got back today, and the bike has still not been done. Not only that, but my dealer claims he's not even received the parts yet.
So exactly how long a haul am I in for here? 4 weeks seems excessive to me. My dealer tells me he can't just order regular parts because the warranty process is "different".

Any guidance would be appreciated. Thanks.
C.

Offline johnparjr

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Re: Triumph warranty work - just how long does this take?
« Reply #1 on: 21 June, 2008, 05:36:57 AM »
My cracked rear plastic took 4 weeks for the dealer to get.

Offline Fret

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Re: Triumph warranty work - just how long does this take?
« Reply #2 on: 21 June, 2008, 09:51:01 AM »
They have to get approval from the factory first, then they order the parts, then they fit them.
In each of my cases it has taken around 1-2 weeks maximum, including the diagnosis, waiting for the parts and then fitting me in.

I reckon the dealer is hanging back in your case.
Some people don't express opinions. If you don't have opinons you won't upset anybody, there are those who don't agree and will hate you, there are those who agree and are grateful you have expressed their opinion butwon't  admit it and will only agree with the popular choice. Leader or follower?

Offline Tigger1050

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Re: Triumph warranty work - just how long does this take?
« Reply #3 on: 22 June, 2008, 06:16:10 PM »
new instruments..
diagnosed, ordered and fitted within a week  :001:
Friendship is like peeing on yourself: everyone can see it, but only you get the warm feeling that it brings.

Offline Strangelove

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Re: Triumph warranty work - just how long does this take?
« Reply #4 on: 22 June, 2008, 06:46:50 PM »
My sump replacement arrived in less than a week after being ordered.  Interestingly, the shop said they wouldn't know if it was warranty work until they got the part.  Since it came without an invoice it was a warranty repair.  They also said overnight delivery = warranty, delivery by oxcart = not warranty. Who knows. :084:

Offline chrisell

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Re: Triumph warranty work - just how long does this take?
« Reply #5 on: 24 June, 2008, 07:30:04 PM »
Well - four weeks in and today they told me that some of the clutch parts I need have gone on to back-order status meaning (so they tell me) that not a single dealer or warehouse anywhere in the US has any of these parts, and nor does Hinckley. I find that bloody hard to believe - what - not a single Triumph Tiger anywhere in the world needs clutch parts?
To add insult to injury, the dealer doesn't have a loaner program any more so I can't even get a loaner bike off them. So 4 weeks in, I'm screwed.

Offline Yogotta B. Biking

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Re: Triumph warranty work - just how long does this take?
« Reply #6 on: 25 June, 2008, 09:50:28 PM »
Blackcat had issues with broken pistons. Took more than two months to fix... Problem lies with the fact that the dealer can do nothing and the question has to go back to Triumph UK first for approval. I think it is BS, why cant the dealer be trusted with the said problem, ot he importer at least.
Mine - Tiger powered by ST
std, minus 4Kg.

Offline chrisell

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Re: Triumph warranty work - just how long does this take?
« Reply #7 on: 27 June, 2008, 06:26:08 PM »
Update.
After 4.5 weeks, the story has changed yet again. Now I'm being told that there is no shortage of parts but that Triumph UK withheld the parts telling the dealer to soak the clutch plates in oil instead, thus only authorising them for the labour cost.
sh#t - if you're going to take the clutch apart, why not change it? Soaking the plates will make no difference to the problem I'm having.
My dealer agreed and said they're now going to "appeal" with the warranty people at Triumph. They said if that fails then they're going to go to the factory rep.

I have to say I had misgivings about not buying Japanese or German. I then thought I was wrong, having ridden the bike for 6 months or so.
It seems my concerns were right though - this is just idiotic. I love my Tiger but this warranty issue has taken the shine off Triumph for me. My next bike will be German or Japanese again.

Offline chrisell

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Re: Triumph warranty work - the ongoing story.
« Reply #8 on: 07 July, 2008, 11:22:29 PM »
Update (in case anyone is still reading this thread)
Called the dealer again last week. Still no change. They're 'appealing' the warranty decision with Triumph.
Time so far : 6 weeks.

Offline johnparjr

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Re: Triumph warranty work - just how long does this take?
« Reply #9 on: 08 July, 2008, 01:17:27 AM »
Horrible